1. Overview
At Math Academy Pro, we are committed to providing high-quality mathematics education and ensuring customer satisfaction. We understand that sometimes a course may not meet your expectations or needs. This Refund Policy outlines the terms and conditions under which refunds are granted for course purchases made through our website.
We encourage you to review course descriptions, previews, and syllabi carefully before making a purchase. If you have questions about a course before purchasing, please contact us at [email protected].
2. 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee on all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 14 days of your purchase date, subject to the conditions outlined in this policy.
Important: The 14-day period begins on the date of purchase, not the date you first access the course. We recommend starting your course promptly after purchase to ensure adequate time for evaluation.
3. Refund Eligibility Criteria
To be eligible for a refund, you must meet ALL of the following conditions:
- Timeframe: Your refund request must be submitted within 14 days of the original purchase date
- Course Progress: You must have accessed less than 30% of the course content (including videos, lectures, downloadable materials, and quizzes)
- No Certificate Issued: You have not received or downloaded a certificate of completion
- No Prior Refunds: You have not received refunds for more than two courses in the past 12 months (to prevent abuse of our refund policy)
- Valid Purchase: The course was purchased directly through our website using legitimate payment methods
- Account in Good Standing: Your account has not been flagged for fraudulent activity or Terms of Service violations
4. Non-Refundable Items and Services
The following purchases are NOT eligible for refunds under any circumstances:
- Downloadable Resources: Courses where you have downloaded supplementary materials, worksheets, or software
- Certificates: Any course for which a completion certificate has been issued or downloaded
- Bundle Deals: Discounted course bundles or packages (individual courses within bundles may be refunded if eligible)
- Promotional Purchases: Courses purchased at a discounted or promotional price exceeding 50% off regular price
- Gift Purchases: Courses purchased as gifts for others (the recipient may request a refund following standard policy)
- Subscription Services: Monthly or annual subscription fees (if applicable)
- Third-Party Courses: Courses purchased through affiliate partners or third-party platforms
- Custom or Private Instruction: One-on-one tutoring sessions or custom course development
5. How to Request a Refund
5.1 Refund Request Process
To request a refund, please follow these steps:
- Contact Customer Support: Email us at [email protected] with the subject line "Refund Request"
- Provide Required Information:
- Your full name and email address associated with the account
- Order number or transaction ID
- Course name(s) for which you're requesting a refund
- Date of purchase
- Brief explanation of why you're requesting a refund (optional but helpful)
- Wait for Verification: Our team will review your request and verify eligibility within 2-3 business days
- Receive Confirmation: You will receive an email confirming whether your refund request has been approved or denied
5.2 Response Time
We strive to respond to all refund requests within 2-3 business days. During peak periods (such as promotional sales or holiday seasons), response times may be slightly longer. We appreciate your patience.
6. Refund Processing
6.1 Processing Timeline
Once your refund request is approved:
- Refunds are processed within 5-7 business days of approval
- The refund will be credited to your original payment method
- Bank processing times vary; please allow an additional 5-10 business days for the refund to appear in your account
- You will receive email confirmation once the refund has been processed
6.2 Refund Amount
Approved refunds will include:
- 100% of the course purchase price
- Any applicable taxes paid
Refunds will NOT include:
- Payment processing fees charged by third-party processors
- Currency conversion fees (if applicable)
- Bank transfer fees or international transaction fees
6.3 Account Access
Upon refund approval:
- Your access to the refunded course will be immediately revoked
- You will no longer be able to view course content or materials
- Any progress or data associated with the course will be deleted
- You will not receive a certificate of completion
7. Special Circumstances
7.1 Technical Issues
If you experience technical difficulties preventing course access:
- Contact our technical support team immediately at [email protected]
- We will work diligently to resolve technical issues within 48 hours
- If issues cannot be resolved, you may be eligible for a refund regardless of the 14-day timeframe
- Technical issues must be reported promptly and in good faith
7.2 Medical or Personal Emergencies
We understand that unexpected life events occur. In cases of serious medical emergencies or extenuating personal circumstances:
- Contact us as soon as possible to explain your situation
- We may grant exceptions to standard refund timelines on a case-by-case basis
- Documentation may be required to verify circumstances
- Alternatively, we may offer course access extension instead of a refund
7.3 Erroneous Charges
If you were charged in error or charged multiple times for the same purchase:
- Contact us immediately with transaction details
- We will investigate and process a refund promptly if an error is confirmed
- These refunds are not subject to standard eligibility criteria
8. Denied Refund Requests
Refund requests may be denied if:
- The request is submitted after the 14-day refund period
- You have accessed more than 30% of the course content
- A certificate of completion has been issued
- You have exceeded the maximum number of refunds (2) within 12 months
- The course falls under non-refundable categories
- There is evidence of policy abuse or fraudulent activity
- You purchased the course through a third-party platform
If your refund request is denied, you will receive an email explanation detailing the specific reason(s). You may contact us to discuss alternative solutions such as:
- Course transfer to a different course of equal or lesser value
- Account credit for future purchases
- Additional support or resources to help you succeed in the course
9. Chargebacks and Disputes
If you dispute a charge with your bank or credit card company (chargeback) instead of contacting us directly:
- Your account will be immediately suspended pending investigation
- We will provide documentation to the payment processor showing course access and usage
- If the chargeback is found to be invalid, your account may be permanently banned
- You may be liable for chargeback fees and legal costs
Important: Please contact us first to resolve any issues. We are committed to working with you to find a satisfactory solution. Chargebacks should only be filed as a last resort for unauthorized or fraudulent charges.
10. Course Transfers and Credits
10.1 Course Transfers
If you are not satisfied with a course but don't qualify for a refund, we may offer a one-time course transfer:
- Exchange your current course for another course of equal or lesser value
- Transfer requests must be made within 30 days of purchase
- You must have accessed less than 50% of the original course content
- Price differences are not refundable
- Limited to one transfer per customer per year
10.2 Account Credits
In certain situations where refunds are not possible, we may issue account credits:
- Credits can be applied toward future course purchases
- Credits are valid for 12 months from issue date
- Credits are non-transferable and cannot be redeemed for cash
- Multiple credits can be combined for a single purchase
11. Promotional and Discounted Purchases
11.1 Standard Promotions
Courses purchased during promotional periods (discounts up to 50% off) are subject to standard refund terms with these modifications:
- Refund amount is based on the actual amount paid, not the regular price
- Promotional prices cannot be applied retroactively after purchase
11.2 Deep Discounts
Courses purchased at promotional prices exceeding 50% off regular price:
- Are final sale and non-refundable
- This restriction will be clearly stated during checkout
- May still be eligible for course transfer in exceptional circumstances
12. Group and Corporate Purchases
For courses purchased in bulk for teams, organizations, or educational institutions:
- Refund terms are governed by separate agreements
- Contact our corporate sales team for specific refund policies
- Partial refunds for unused seats may be available within 30 days
- Minimum purchase requirements may apply
13. International Purchases
For customers outside the United States:
- All refund terms in this policy apply equally
- Refunds are processed in USD and converted to your local currency by your bank
- Exchange rate fluctuations may affect the refunded amount
- International transaction fees are not refundable
- Additional consumer protection laws in your jurisdiction may apply
14. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Refund requests for purchases made before policy changes will be evaluated under the policy in effect at the time of purchase.
We recommend reviewing this policy periodically, especially before making a purchase. Continued use of our services after changes constitutes acceptance of the modified policy.
15. Consumer Protection Rights
This Refund Policy does not affect your statutory rights as a consumer under applicable law. Depending on your jurisdiction, you may have additional rights regarding refunds, cancellations, or returns. Nothing in this policy limits or excludes any statutory rights you may have.
For information about your specific consumer protection rights, consult your local consumer protection agency or legal advisor.
16. Contact Information
If you have questions about this Refund Policy or need to request a refund, please contact us:
17. Frequently Asked Questions
Q: How do I know if I qualify for a refund?
A: You qualify if you request within 14 days, have accessed less than 30% of the course, and meet other eligibility criteria outlined in Section 3.
Q: Can I get a refund after 14 days?
A: Generally no, unless there are technical issues we cannot resolve or exceptional circumstances as described in Section 7.
Q: How long does it take to receive my refund?
A: Refunds are processed within 5-7 business days of approval, with an additional 5-10 days for bank processing.
Q: Can I exchange a course instead of getting a refund?
A: Yes, course transfers may be available as described in Section 10, even if you don't qualify for a refund.
Q: What if I purchased multiple courses?
A: Each course is evaluated separately for refund eligibility. You may be eligible for refunds on some courses but not others.
Q: Will I lose my certificate if I get a refund?
A: If you've already received a certificate, you are not eligible for a refund. Certificates are non-refundable.
18. Final Notes
We value every customer and want you to have a positive learning experience with Math Academy Pro. Our refund policy balances customer satisfaction with protection against abuse, ensuring we can continue offering high-quality, affordable mathematics education to students worldwide.
If you're unsure whether a course is right for you, we encourage you to:
- Review the course description, syllabus, and preview materials thoroughly
- Read student reviews and testimonials
- Contact us with any questions before purchasing
- Start the course promptly to allow adequate evaluation time
Thank you for choosing Math Academy Pro for your mathematics education needs. We're committed to your success!